At Learning Ship, we take pride in delivering high-quality engineering and project-management training programs. Because our products are digital courses that provide immediate access upon purchase, our return policy is designed to be clear, fair, and aligned with international standards for digital content.

Digital Product Nature

All Learning Ship programs—including individual courses, the Electromechanical Diploma, and any downloadable or video-based training—are digital products.

Once the customer receives access to the content, the service is considered delivered.

Refund Eligibility

We offer refunds only in the following cases:

Technical issues

The customer is unable to access the course due to a technical issue from our side,

And the issue cannot be resolved by our support team.

Duplicate payment

If a customer accidentally pays twice for the same course, the extra payment is refunded in full.

Wrong course purchased (before access is activated)

If a customer purchased a course by mistake but has not accessed or opened the course platform yet, a refund or exchange can be issued.

This applies if the client finds the course unhelpful or unsuitable, in which case a full refund will be issued, the course material will be discontinued by the company, and the client's educational account will be closed.

Non-Refundable Cases

We are unable to provide a refund in the following situations:

Requests submitted more than 14 days after purchase.

Refund Timeframe

Approved refunds are processed within 7–14 business days using the same payment method originally used.

Course Access Issues

If you experience any difficulty accessing your course:

Our support team will assist you immediately.

If the platform is temporarily unavailable, access will be restored without affecting your course duration.

Contact & Support

If you have a refund request or technical issue, please contact:

[email protected]

+201004504958

Working Hours: 12:00 PM – 10:00 PM (GMT+2)

7. Agreement

By purchasing any course from Learning Ship, the customer acknowledges and agrees to this policy.